Question 1

What software do you design in?

Accepted Answer

exocad and 3Shape Dental System. Tell us which one your lab runs and we will design in that one, so the file you get back opens natively in your workflow.

Question 2

What files do I need to send?

Accepted Answer

Intraoral or model scans in STL or PLY, plus your prescription. For implant and full-arch cases we also need the CBCT in DICOM and the implant system and size. If you work in exocad or 3Shape, sending the whole project folder is easiest.

Question 3

How long does a case take?

Accepted Answer

48 hours is standard for routine crown, bridge and abutment work. Full-arch cases take longer and we tell you the exact time when we quote. Rush handling can be arranged — ask before you send.

Question 4

How do I send a case?

Accepted Answer

Whichever is easiest for you: WhatsApp for small files, email, or a shared Google Drive or Dropbox folder we can both see. Large scan sets are usually smoothest through a cloud folder.

Question 5

How is pricing calculated?

Accepted Answer

Per unit, quoted per case — so a three-unit bridge costs three units, not an hourly rate you cannot predict. Send a typical case and we will quote it; regular volume gets a standing price list.

Question 6

Are revisions charged extra?

Accepted Answer

No. If the design does not match your prescription we fix it at no cost, as many rounds as it takes. Changes to the prescription itself after we have started are quoted as a new case.

Question 7

How do you handle patient data?

Accepted Answer

We sign an NDA on request. Patient identifiers are stripped from filenames on arrival, cases are stored only while in progress, and files are deleted on a schedule you set. We do not use your cases as portfolio material without written permission.

Question 8

Can you follow our lab's design preferences?

Accepted Answer

Yes — that is the point. Send us your preferred margin thickness, cement gap, contact strength, connector dimensions and occlusal clearance once, and we apply them to every case after that without being asked.

Question 9

What are your working hours?

Accepted Answer

We are in Vietnam (GMT+7), which is roughly the opposite of US and Australian business hours — this is why cases you send in the evening are usually finished by your morning. For live discussion we keep an overlap window and are reachable on WhatsApp outside it.

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